• As you may recall, I participated in a webinar interview with Greg Shields from Pluralsight in December. You had a lot of questions that I didn't have time to answer, so I'm answering them in a series of ACE NewsBytes because, you know, why not? 

    In our first installment, we answered your questions related to exam preparation and alignment of learning content to exam content. In this installment, we will be discussing question types and answering these questions:

    • What are the different types of questions someone might see on an exam?
    • What question types are being pilot tested right now? Includes an update on the assertion reason question type and introduces a new question type called "solution oriented" (I'm thinking this might need a better name...)
    • How does the "solution oriented" question type "work"?
    • What question types appear on which exams?

    Have you seen either of these two new question types on an exam yet? What did you think? Let me know in the comments section below. 

    What else do you want to know? Your questions will be answered!

    Hit "play" to watch this ACE NewsByte

    If you're looking for more expert insights and tips for preparing for a Microsoft exam, please be sure to check out our first question and answer session here

  • You may have seen me mention this in a few other blogs or in recent ACE NewsBytes that I was interviewed by Greg Shields for Pluralsight at the beginning of December. It just occurred to me that while I have mentioned this in several different places, I have never actually blogged about the interview itself. Silly me!

    This was a spontaneous interview--in other words, Greg didn't give me a heads up on the specific questions that he would be asking, and many of them grew organically from our conversation and the responses that I provided to his first questions. In our preparation, he gave me the basic outline for what he'd like to discuss and then asked if anything was off limits. My response "Nope. If I can't talk about it, I'll tell you what I can and why I can't share any other details." Mostly what I can't talk about are topics related to privacy issues and information Microsoft considers proprietary (e.g., passing rates, volumes, number of people with a particular certification), but I can talk about nearly everything else in the space of exam development, program design, item writing, statistics, how we manage the rapid pace with which technology is changing, etc. All of these topics and more came up during this interview, and I have a feeling that the people who tuned in learned a few things that they didn't know about how Microsoft designs and develops our exams and certification requirements to stay relevant to our candidates, how we pilot test new item formats, the difference between a certificate and certification program and what that means in terms of the alignment between exam and learning content.

    Are you curious? Check out the webinar:

    I love doing this stuff. I love answering your questions. I had a lot of fun and hope to do something like this again. If you have questions, please ask them. If you want me to speak to your students or your colleagues or ???, I'm totally onboard. Let me know...

  • Did you hear the news? In this ACE NewsByte, Briana and I discuss our new MCSE certification for those who are interested in Enterprise Devices and Apps! To earn this certification, you need to take and pass:

    • Exam 695: Deploying Windows Devices and Enterprise Apps and
    • Exam 696: Managing Enterprise Devices and Apps

    Interested? Register at: https://www.microsoft.com/learning/en-us/exam-70-695.aspx and https://www.microsoft.com/learning/en-us/exam-70-696.aspx.

    We are also pleased to announce a straightforward path to upgrade to your MCSA Windows 8. If you hold an XP certification, you can migrate to MCSA Windows 8 certification by passing exam 692: Upgrading Your Windows XP Skills to MCSA: Windows 8. Isn't about time that you did? 

  • In December, I participated in a webinar interview with Greg Shields from Pluralsight. We had great participation and a lot of questions from the audience. Although I was able to answer some of those questions, I wasn’t able to answer all of them in the time that we had. I asked the faciliator of the webinar to send me your questions so I could answer them over a series of NewsBytes. In this series, Briana will "interview" me by asking those questions that were submitted by participants.

    In the first installment, we will be discussing exam preparation. In this video, I will be answering these questions:

    • How do I prepare for an exam?
    • Where do I get study materials and test questions for practice?
    • How long would you say it takes to prepare for a Microsoft certification exam?

    So, I admit... the video is a bit long because we have a lot of great exam preparation tips, but you really want to watch to the end... Why, you ask? Because I will let you in on a little secret...I explain why there can be a disconnect between our learning options and exam content and what are we doing to ensure better alignment between them going forward.

    Got more questions? You know I love to answer them so leave them below!

  • A few months ago, I posted a blog post where I had the audacity to say that exams could be "fun." Based on some of your reactions, "fun" was clearly not the best word to use. I meant that exams should be challenging in a good way--in my own experience, a good challenge is something fun, but this is not true for everyone. More specifically, what I was trying to say was that when you complete an exam (whether you pass or fail), you should feel a sense of accomplishment. You should feel that you were tested on the right skills in ways that fairly and effectively evaluated whether or not you have those skills. Even more, we want to create an “engaging” experience by using question types that require you to think in ways similar to how you would have thought had you faced that problem in the real world (even if you personally would not or have not experienced that particular problem).

    But, your reaction to the word “fun” creates an interesting question for me. Across the certification industry, the notion of “gamification” is taking hold. It is becoming more common in training, and it’s only a matter of time before it finds its way into certification. Because it requires immersive, interactive technologies, gamification enables new forms of engagement, personalization, and assessment within training and, possibly, within exams. Games have become a medium for giving students engaging experiences in areas where it might be otherwise impossible in terms of training… why couldn’t it be used to change the face of certification exams? Imagine an exam that simulates your experiences as an ITPro or Developer in an organization as a game like experience. As you make decisions on how to solve problems, the parameters of the game change to reflect those decisions. As you complete easier tasks, the tasks become more challenging.

    Don’t get me started on the psychometric challenges of implementing the level of personalization for exams because this will be extremely complicated…but imagine a world where this is not an issue, what do you think of this idea? Do you see an opportunity for gamification within our certification exams? How do you think it can/will play a role in a certification context?

  • In this ACE NewsByte, Briana and I highlight some really awesome program updates that YOU need to know about!

    First, we have updated the Certification and Training Roadmap to reflect changes we've recently made to the program (e.g., electives, new Azure exams, new certifications, etc.)... this includes updating the associated app, which you can get from the Windows Store today (updates will be complete shortly).

    Second, we want let you know of several really cool MCP benefits that were recently announced in case you missed them:

    Finally, have you heard of the Know It. Prove It. campaign? Throughout February, challenge yourself to learn a new skill in one of eight areas, including cloud development, game development, Office365, and SharePoint.

    We hit the highlights in this video! Watch and get excited about training, certification, challenging yourself to do more, and being (or becoming) a MCP!

  • |

    [Update]: A new version of the certification roadmap has been uploaded on March 5, 2015!

    ------------------

    We’re excited to announce we've updated the Skills and Certification Roadmap, which has been revised to reflect the latest skills development and certification information. This popular resource provides a one-stop-shop for certification pathways. The updates include the new Devices MCSE, Azure exams and exam electives. You can download the roadmap as PDF here.

    We’re also updating the Training and Certification Guide app to reflect the updated information. Watch for an announcement on that soon!

    Download the FREE certification roadmap: 

  • We are making some changes to exam times that should make it easier for you to plan for your exams. For those of you who are transitioning from a previous version of our technology to the newest and do this through our upgrade process, we are also making a change to how time is allocated during upgrade exams. Want to know more? Of course, you do!

    Check out this ACE NewsByte where Briana and I discuss how we're standardizing exam times by "type" and the change we've made in the way time is allocated during upgrade exams...

    Short story:

    Exam time varies based on the type of exam you take.

    Exam time*

    Seat time*

    MTA exams delivered by Certiport

    45 minutes

    50 minutes

    MTA exams delivered by Pearson VUE

    45 minutes

    75 minutes

    MBS/Dynamics exams

    90 minutes

    120 minutes

    MCSA exams and exams not specified elsewhere

    120 minutes

    150 minutes

    MCSE exams, any exam with case studies, and upgrade exams

    150 minutes

    180 minutes

    Recertification exams

    140 minutes

    170 minutes

    As for upgrade exams, we are no longer timing each component exam separately. The time you see for upgrade exams in the table above is the time you get for the entire exam rather than having it split between the component exams. For example, on 417, rather than having 50 minutes to complete 410, 50 minutes for 411, and 50 minutes for 412, you will have 150 minutes to do use as you wish. You might choose to spend 60 minutes on 410 and less time on 411 and 412 components.

    What's the difference between seat time and exam time? Want to know why we made the change to the timing of upgrade exams? Watch the video to learn those bytes.

  • Have you heard about Microsoft Virtual Academy (MVA)? On it,  you’ll find hundreds of online Microsoft training courses delivered by experts designed to help you learn the latest technologies and build your skills.

    Did you know that something new is released almost weekly? Well, Briana and I thought that it might be helpful to hit some highlights every quarter so you know what's new. Check out this ACE NewsByte for our first MVA "roundup." 

    And, by the way, all of this content on MVA is FREE!

  • I know you've been waiting on pins and needles in great anticipation, wondering when I would post my annual "year-in-review" blog post. Well, the wait is over! Let’s take a look at what happened in 2014 in the world of certification exams:

        • Published more than 350 total Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Dynamics, and Specialist exams, including new publications and republications related to updating exam content and maintaining the validity and reliability of the exams over their lifecycle.
        • Approximately 250 of these exams were “English Language Exams” and about 100 were in localized languages, with the most popular languages being Japanese and German, followed by French and Chinese (Simplified).
        • Published approximately 30 new exams.
          • Of these, 11 were Microsoft Dynamics exams, 17 were MCSE/MCSA exams, 2 were Specialist exams, and a few others were mixed.

        • Published 4 beta exams taken by more than 500 candidates with nearly 500 comments—all of which I read. By the way, this number is much less than what I typically see for beta participation. I'm not sure what's going on here, but if you have ideas, let me know what we can do to boost these numbers. I need qualified candidates to take our beta exams so I can understand the psychometric performance of our questions and exams.

    And, more importantly, what did I do this year? Here are the highlights:

        • Psychometrically analyzed more than 100 exams, some more than once.
        • Psychometrically analyzed more than 10,000 items. Not only is this information used to make decisions about the effectiveness of our questions in terms of differentiating qualified and unqualified candidates, but we also use this data to inform our question-development process and to make decisions about which item types are more psychometrically sound for our various audiences.
        • Added some new question formats to our exams, including table/code analysis, graphic interpretation, multi-source reasoning, magnetic word, and matching (on MTA exams only). I have reviewed the psychometric performance of these new item types, and they appear to be strong measures of your skills and abilities.
        • Read more than 10,000 comments. I also created a process so that I am emailed when a question on an exam has more than 25 comments, which is a good indicator there's a problem. You're probably wondering why we haven't done this before now. Well, we simply haven't had the technology in place to have this level of automatic (this is the key—I don't have to generate these reports...they are sent to me automatically) insight into our exams until recently.
        • Incorporated polytomous scoring into our exams. Now, some questions on some exams are worth more than one point. If a question is worth more than one point, we will tell you in the question instruction statement. So, don't skip it—read it.
        • Tracked candidate perceptions of the quality of our exam questions on more than 100 exams weekly. This information comes from candidates who take the time to complete the Exam Satisfaction Survey (sent by ComScore, a third-party who manages the distribution of the survey for us). I really do monitor these results weekly and plan our sustainment efforts accordingly.
        • Started a process whereby we evaluate value perceptions of our certification program quarterly rather than annually. This allows us to be more proactive in providing you with the certification paths that are of most value to you.
        • And, of course, my favorite part, talked to people about our exam design and development process and how we maintain the integrity, validity, and reliability of our program and exams. I launched ACE NewsBytes with Briana Roberts (my rock star partner in crime), blogged, tweeted, attended the MCT Summit in Bellevue, and was interviewed by Pluralsight.

    Wishing you an awesome 2015! And for fun and for your viewing pleasure, a picture of me doing my favorite thing with my favorite people.

  • |

    Updated on Dec 23 with new promo codes!

    A few weeks ago, I blogged about the new Enterprise Devices and Apps MCSE. The new MCSE exams are currently in beta, and I’m inviting you to take them at no charge! Free seats are limited, available on a first come, first served basis, AND you must take the exam before December 29, 2014!  You can take one or both of the exams, but remember – during the beta stage you can take each exam only once. You can take the exams at a Pearson VUE test center or via online proctoring (participating countries only).

    Here’s what you need to do:

    Exam 695 Deploying Windows Devices and Enterprise Apps

    To register for exam 695 go to https://www.microsoft.com/learning/en-us/exam-70-695.aspx

    Use promo code VITOMVP when prompted for payment at the payment screen

    Update: Use promo code VITO

    Exam 696 Managing Enterprise Devices and Apps

    To register for exam 696 go to  https://www.microsoft.com/learning/en-us/exam-70-696.aspx.

    Use promo code VITIMVP when prompted for payment at the payment screen

    Update: Use promo code VITI

    To take advantage of this opportunity, please register immediately in order to take advantage of the promotional code. Registrations via promo code are available on a first-come first-served basis.

    Because these exams are in beta, you will not know immediately if you passed the exam. Once the beta period is over, the exams will be scored and your results will be available.

    A final note – the promo codes cannot be used in India, China, Pakistan, or Turkey.

    I hope you take advantage of this great opportunity! Good luck on your exams!

  • Did you hear the news? In this ACE NewsByte, Liberty and I discuss two new Microsoft Technology Associate (MTA) exams and highlight their availability. Additionally, we talk about upcoming exam retirements and our recommendations either to complete those exams and earn certifications before they retire or to choose a new MTA path.

    I haven’t blogged since I transitioned into the Academic Team within Microsoft Learning Experiences, and I am happy to be back! It’s ironic that one of my posts is about MTA certifications, but they are designed for the student audience, so I guess it all comes full circle.

    Our new MTA exams support the core areas of study within IT Academy—Computer Science and IT Infrastructure. And IT Academy offers numerous resources to help students prepare for these certifications, including lesson plans, Microsoft Official Academic Course (MOAC) information, Microsoft Press study guides, online learning, and more.

    Curious? To find out more about these two new exams, check out the NewsByte!

    Out with the old and in with the new! We are doing our best to keep the MTA certifications current and to test on trending new technologies. Given the new additions and to round out the program, we will retire a few exams on July 31, 2015:

    • 98-349: Windows Operating System Fundamentals
    • 98-363: Web Development Fundamentals
    • 98-372: Microsoft .NET Fundamentals
    • 98-374: Gaming Development Fundamentals

    Remember that you still have time before these exams retire but, depending on where you are in your certification journey, you might want to consider pursuing a different MTA exam instead.

    So make sure to check out our most recent NewsByte to learn which exams we recommend and to find out about two brand new exams coming soon. Stay in the know about these new exams, and be one of the first to take one or both of them. For more information, check out the MTA page on the Microsoft training and certification site!

  • In September 2014, we announced the beta period of online proctored exams in the U.S. Hundreds of candidates have tried out the experience, and many more outside the U.S. have asked when online proctoring will be available in their countries. We share your excitement and have good news for you today.

    Starting December 16, 2014, more Microsoft customers will be able to take advantage of the online proctoring option when registering for Microsoft Certified Professional (MCP) and Microsoft Technology Associate (MTA) exams. Through our partnership with Pearson VUE, we are expanding the beta availability of online proctored exams to twenty (20) additional countries this December, with more to follow in 2015.

    The list of countries included in this December 16 expansion:

    • Australia
    • Brazil
    • Chile
    • Colombia
    • Egypt
    • Finland
    • Ireland
    • Kenya
    • Malaysia
    • Mexico
    • Norway
    • Peru
    • Philippines
    • Russia
    • Singapore
    • South Africa
    • Sweden
    • Switzerland
    • Thailand
    • United States
    • Uruguay

    In this episode of ACE NewsByte, Briana and I walk through what to expect if you decide to take an online proctored exam. Based on the feedback that we've received, we highlight the four most important steps you can take to ensure a smooth online proctoring experience from your home or office. Watch the video below and find out what those four steps are.

    Have you taken an online proctored Microsoft exam? Let us know what you think! You can also read about MCP/MCT Mike Bazarewsky’s firsthand experience in his recent blog post. We can only make this experience great if you tell us what you like and don't like about it, so leave a comment here!

    For more information about online proctoring, such as system requirements and testing protocol, please visit https://microsoft.com/learning/op.

  • Do I have your attention? I hope so, because I'm about to reveal the secret sauce that is critical to the success of the certification program and exam development recipe.* Ever wondered about any of the following?

    • How are we innovating to keep certification exams relevant to you and still ensure they are valid and reliable? How are we keeping up with the pace of change in Microsoft's technologies?
    • How do we evaluate new question types? Remember that post on assertion-reason question type... Based on the comments, I'm sure you do! What research did we do before we asked for your feedback? What happens next? By the way, I'll be blogging about that specifically in the next few weeks.
    • What are the hot topics in the certification industry? Badging, micro-credentialing, online proctoring, gamification, bite-sized content consumption, flexibility. If asked about these, I will provide some insight into Microsoft's perspective, but I really want to talk about the direction the industry seems to be heading in these areas. How is certification changing to meet the demands of the next generation of certification holders?
    • How do we score our exams and our items? What does 700 mean? Why do we scale scores rather than reporting percent correct? How should we be scoring items? Should everything really be worth 1 point? What is on my mind when it comes to scoring questions? What ideas am I noodling?

    If you have, Greg Shields will be interviewing me on December 11 at 11:00 am MST. I don't know exactly what Greg will be asking me--I won't have the questions in advance--but these are the topics that I suggested for our conversation. Who knows what he'll ask me!? The only way to find out is to attend the webinar.

    Here are the details:

    Webinar Title: The science behind the MCSE: An interview with Liberty Munson, Principal Psychometrician for Microsoft Technical Certification

    Date and Time: December 11, 11:00 am MST

    Register for this event!! http://ww2.pluralsight.com/The-science-behind-the-MCSE

    I'll "see" you there!

    *So... I love baking and have been making a lot of cookies for the holidays... secret ingredients are on my mind, and yes, you should try my cookies!

  • Recently, a MCT posted the following questions in the MCT forum. Because I think there's value in sharing the answers with a broader community, I thought I'd post them here as well. I'm always happy to answer questions, so please let me know what's on your mind!!

    From the MCT: I would like to know how do you answer (as a MCT) to specific types of questions about the exams.

    Are we allowed to, for instance, tell the students:

      • How many questions there are? (approximately)
        • Ranges are OK but specifics are not because Microsoft reserves the right to update and modify exams at any time to maintain their validity and reliability. As a result, the number of items can change at any time; if you provide specific information, your students are likely to be upset if they see a different number of items. If they see more, they will complain about not being prepared for that experience; if they see less, they will believe that they weren’t tested on everything. Both are likely to lead to escalations and dissatisfaction. By the way, most exams contain 40-60 items.
      • Duration of the exam? (impossible to find out without trying to register for the exam)
        • We are moving to standard exam times based on exam “type.” In the VUE channel, timing works like this:
          • MBS:
            • Exam time: 90
            • Seat time: 115
          • MCSA, partner, specialist:
            • Exam time: 120
            • Seat time: 150
          • MCSE/D, anything with case studies and upgrade exams:
            • Exam time: 150
            • Seat time: 180
          • Recerts:
            • Exam time: 140
            • Seat time: 170
    • How the exam is structured? (case studies? questions? surveys?)
        • At a high level, this is OK. MCSE/D exams are likely to have case studies, but MCSA exams will not. Most exams start with a survey asking about your skills and abilities related to the technology. Answers to these questions help us evaluate the quality of the content and ensure it’s appropriate for our target audience. All exams could have any question type, but the types of questions on an exam are subject to change as we updated and modify exams to ensure their ongoing validity and reliability. because Microsoft reserves the right to update and modify exams at any time to maintain their validity and reliability. As a result, structure of the exam and question types can change at any time; if you provide specific information, your students are likely to be upset if they see a something different, which can lead to escalations and dissatisfaction.
      • How the exam works? (Ctrl+T shortcut to show the title of the hovered image? navigating between questions? reviewing questions?...)
        • Yes
      • Are there or not specific question types? (practical virtualization? best answer? MCQ? repetitive questions with different sets of conditions?)
        • Any of our question types can appear on any of our exams. Because we often update exams to ensure their validity and reliability, the question types on any given exam are subject to change at any time. As a result, what you saw on the exam may not be what someone else sees on the exam as I’ve mentioned above.
      • New types of questions coming? (the one disclosed by Microsoft on Born to Learn very recently which looks like we are in an academic exam or GMAT?)
        • Yes. In fact, I encourage you to tell your students about new question types. But, be careful about telling them on which exams they appeared because this is subject to change.
      • What answers could be inside the exam? (I mean, do we have to write PowerShell for instance in Windows Server, do we have Queries in Querying SQL Server... well the "dumb" questions which the students want an answer)
        • I think you’re referring to the different types of questions that could appear on the exam. If so, see my answer to the related question above. You can NEVER share specific exam questions or their answers.
      • Difficulty of questions? (highly subjective though)
        • Because this is extremely subjective, I suggest exercising caution… what is easy to you might be difficult for someone else. Further, someone might ask for specifics, putting you in the position of not being able to explain because you can never share specifics about the exam content.
      • How much does it cost? (the exam)
        • Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), and Microsoft Certified Solutions Developer (MCSD) exams typically cost US$150 but are priced according to currency values in specific countries and regions. Exam prices are subject to change. In some countries and regions, additional taxes may apply. For exact pricing for Microsoft Office Specialist (MOS) and Microsoft Technology Associate (MTA) exams, contact Certiport. For exact pricing for all other certification exams, refer to the specific exam details page on the Microsoft training and certification site.
      • Do we have to accept a NDA? (and if so what are we allowed to say about the exam from a student point of view?)
        • If you do not accept the NDA, you will not be allowed to take the exam. The answers to the other questions largely cover what you can and cannot say about the exams. Watch BorntoLearn blog because Kerri Davis, our Anti-Piracy PM will be blogging about related ideas as well.
      • How do we determine the ROI of taking an exam? (well, I got this question once... and obviously I said it depends on his/her current situation!)
      • How to study only using a computer?  
        • There are legitimate practice test providers, but Microsoft Learning currently has a formal relationship with only two: selftestsoftware.com and measureup.com. That said, please note that regarding exam preparation materials, all such materials, including Microsoft Press resources, are developed independently of exam content. Microsoft does not review study materials and is not responsible for their content because our exams are not intended as post-tests of any preparation or training product. Our certifications are designed to measure experience-based skills without bias in regard to the manner in which candidates obtain these skills. Relying solely on practice tests may not cover the real-life skills your students need to pass our exams.
        • Students should be careful not to study using brain dump material. A brain dump is a term commonly used for a site or material where real exam questions and answers are provided (in most cases, for a fee). Brain dumps are not legitimate training or test prep resources for two reasons and their use is a violation of our exam agreement and MCP Program. First, no legitimate training or test prep site will have the actual test questions and answers, because no IT certification programs voluntarily release them. Therefore, a brain dump with actual test questions and answers has obtained them nefariously, and by purchasing them, the purchaser is abetting in an illegal activity. Secondly, and most important, by memorizing answers a test-taker has not learned the material, has not demonstrated competence in the content domain, and has not earned the certification legitimately, thereby diluting the hard work that the truly qualified have put forth to pass the exam. 
      • Is taking a training worth the investment? (back to ROI question...)
        • This is dependent on the person. If you use the technology every day and feel confident that you can perform all the tasks specified in the prep guide, you may not need training. If you want a little extra practice or are new to the technology, training might be the right choice for you.
      • Should they "brain dump" the questions to know the answer on a retake? (I mean NOT the brain dumps written etc, I mean ONLY the brain memory dump you have temporarily straight after an exam and trying to find out what could the answer at home).
        • To be clear, by “brain dump” we mean writing down the questions that you weren’t sure about as soon as you leave the exam. For some, this may be a good study strategy, but in many cases, you won’t see these questions again. If it helps you prepare for a retake, you can do this, but be sure to destroy the documentation so that these questions are not inadvertently shared with others. And, remember, you can NEVER share specific exam content with others.
      • How much questions are graded? (are there "beta" questions?)
        • This varies from exam to exam. Some exams will have beta questions while others will not. Because I need good psychometric information about new items, I cannot tell you which exams have these items. It is in your best interest to answer all questions as if they will be part of your score. If you see a question that you feel is technically inaccurate, has multiple correct answers, no correct answer, or is unclear, comment on it during the comment period. You can also challenge items through our item challenge process: https://www.microsoft.com/learning/en-us/certification-exam-policies.aspx. Note that we do not respond to comments provided during the exam, but we do respond to all item challenges.
      • What must the students focus? (menus? conditions for a specific thing?...)
        • Review the exam’s prep guide to learn more about the skills being assessed on the exam. In general, we don’t test on user interface and menus although you may have to be familiar with them to answer questions about how to implement some functionality. The exam questions focus on problem solving that experiences with the technology should give you the background to answer. While you may not have encountered the specific problem described in the question, your experiences should give you a frame of reference for determining the appropriate solution. The best way to prepare for an exam is to review the prep guide and practice, practice, practice the skills listed—either on the job or through training or as you play around with the technology.
      • Are we recorded during the exam? (I know at Prometric we are recorded by a webcam, both video and audio)
        • Yes, you may be recorded during the exam.

    For a look at exam security related questions from a trainer’s perspective, see Kerri Davis’ interview with MCT Rachel Jones. https://borntolearn.mslearn.net/btl/b/weblog/archive/2013/12/02/security-in-the-classroom-an-mct-perspective.aspx