Kimberly here. In July, one reader included the following comment in a book survey: “I'm not convinced these surveys are always looked at, but I always live in hope!” Well, dear reader, I am here to assure you that your hopes are fulfilled on a regular basis! Back in January, when we launched our new book survey, we also launched a formal program to review the results. Each quarter, we look at the results for the books that sold during that quarter in two ways. First, we derive a numerical customer Read More...