You Never Responded to My Email…

You Never Responded to My Email…

Kerri Davis - MSL Anti-Piracy PM

If you have been reading my blogs you know that at the end of each one I give an alias through which people can contact us with questions, tips, and concerns regarding security. (Hint: it’s mlsecure@microsoft.com.) Since I can’t be at every testing center or at every training session, I do appreciate when people alert us to security concerns, brain dumps, proxy testing, fraud, and the like. This alias is monitored by me and my colleagues; rest assured your emails do not end up in a black hole. We then work with our various associates—test centers, legal team, exam development team, and customer service—to investigate the allegation further.

Please know that we take all suspected piracy leads seriously and initiate actions as appropriate.   All allegations are thoroughly investigated before we take any action necessary to put a stop to any fraudulent practices. These investigative efforts can be complex and take time, so even though we work to get these matters resolved as quickly as possible, rarely is there the instant satisfaction of seeing results immediately.

If you’ve sent in a tip, and you never hear back about what happened next, it may seem like you’re being ignored. As a policy, Microsoft does not comment on the details of our investigations.  Not only would it be hard for us to follow up with everyone who gives us a tip, there are many legal and practical reasons why we don’t elaborate.

It’s always a double-edged sword when it comes to commenting on investigations; on one hand, it would be nice to let everyone know about progress we made. On the other, to do so might undermine what we do and how we do it. So even though there are times when I personally would love to write about a victory, or to respond to an impassioned tipster, I have to maintain silence so that I don’t thwart any investigation or action in progress.

Got a tip for me? Let me know at mlsecure@microsoft.com.

Comments
  • ImmoRhys
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    If you’ve sent in a tip, and you never hear back about what happened next, it may seem like you’re being ignored.

    If you post proof here that people have been running brain dump sites for 10 years, MSL delete your posts.

  • Veronica Sopher - Microsoft
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    @ImmoRhys - Thank you for not sharing links to or endorsement of "brain dump" sites on Born to Learn.

  • ImmoRhys
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    Are you going to do anything about that site? Its been running for years.

  • OrinThomas
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    So you can't even talk about the cases where the perps have been taken out?

  • ImmoRhys
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    I think the issue Orin is if Microsoft cancels one MCP's account, their company might lose Silver/Gold certification, and MS loses a partner/gains a lawsuit. I'm not sure anyone has been taken out in years.

    Theres mentions on this blog of MCT's teaching brain dumps, being reported to MS, and MS taking no action. I haven't sat any classes here in Melbourne, only exams, so I don't know what goes on inside, but the phrase 'guaranteed pass' always worries me. I've met people who could never pass some of the exams legitimately.

    From my point of view, if you compared sales of one of your books (which I bought :) to number of people that sat the exam. I'd go out on a limb and say the majority of exam takers are now using braindumps. Either as an additional study resources, but I suspect more and more as the only resource. IT staff work long hours, no time for study, pressure from employer to cert up, any of the common justifications.

    We've rejected a lot of job applicants lately with MCSE/MCITP that couldn't answer anything technical. I have no doubt how they passed. The quotes I posted before, people were bragging about their high scores on the exams, and it annoys me that I studied for a month, they study for a day, and they score higher, and MS will do nothing about it, even once they are told.

    Additionally: Big fan of the Australian city names in the books, its a nice change.

  • OrinThomas
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    Well the CPLS that I train at occasionally certainly doesn't make any noise about pass rates of MS exams - I think the closest they come to exam content is offering an exam voucher with some courses. I know when I teach students tend to be more interested in the actual material and tend not to be using it as exam prep. But I teach at a very reputable CPLS and I don't know what the shonky training providers are up to.

    Legit people study for exams in a variety of ways. Practice tests from reputable providers / TechNet surfing / books like the ones I write / video courses from TrainSignal/Pluralsight/MVA and going to courses - so I'm not sure you can draw any conclusions about BD utilization from book sales.

    I'd rather hear about the "dealers" being taken out than publicizing any specific cheating person losing a qual. I remember hearing a few years back about a guy that ran BD sites ending up in jail and another getting fined several hundred thousand dollars. That's the sort of thing I'd like to hear more about. Tales of BD provider extreme smack down.

  • Mike Corkery, MVP, MCT Regional Lead Eastern USA

    Kerry, Thanks for this post. I did have one question about the email alias for reporting issues. In the past, I have used the tctips@microsoft.com alias. Should I be using the mslecure alias instead? Do both aliases work?

  • Kerri Davis - MSL Anti-Piracy PM

    Thanks for the comments, everyone. Unfortunately, legal reasons keep me from commenting on specific sites or specific actions we take. We do monitor the stories and tips we hear, even if it seems like we don't do anything. It can take a frustratingly long time to take down a bad site. I wish I could say more.

    Mike, that alias still works but I prefer the mlsecure@microsoft.com alias because more people monitor that one. Thanks for checking.