Microsoft and HDI Announce New Windows 7 Desktop Support Certification

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Posted: over 3 years ago by Ken Rosen (Microsoft) |

UPDATED 7/15/09

We’re pleased to announce our partnership with (HDI) Help Desk Institute to deliver MCITP: Enterprise Desktop Support Technician 7, in preparation for the availability of Windows 7.

MCITP:EST7 is designed to identify quality help desk support professionals with deep technical expertise (validated by Microsoft) and strong customer service skills (validated by HDI, an industry-recognized standards body that promotes best practices).

MCITP: EST7 is available to new candidates and candidates who are upgrading from MCITP:EST or MCDST.

MCPs who earn the credential will have full access to MCP benefits and resources. Want more info? Check out the complete certification path, requirements and benefits is available here.

Along with the MCITP: EDST7 certification, Microsoft will also be offering an MCITP: Enterprise Desktop Administrator 7 certification designed to validate your ability to deploy operating systems and desktop applications, and to manage the client lifecycle in the enterprise.

So, whether you’re working behind the scenes deploying desktop operating system and applications to the desktop, or on the front lines in the help center working with customers to solve problems, Microsoft has a certification to help you stand out from the crowd.

certification, MCP, Microsoft Windows

Comments

Anonymous
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14 Jul 2009 3:30 PM

???Do we now need to pass Microsoft and HDI exams to obtain a Microsoft certification???
Anonymous
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14 Jul 2009 3:58 PM

Benjamin: For this particular one, yes.
Anonymous
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14 Jul 2009 4:04 PM

Guess this is one certification I won t bother upgrading. It s not that I don t mind paying for another exam, it s the fact that the HDI exam covers topics that either don t apply to a desktop support role or that a desktop support tech wouldn t know without the additional expense of going through training. I guess it s also another way to promote a certification that has been floundering over the past few years (HDI that is) The funny thing is Microsoft isn t een and HDI certified support center.
Anonymous
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14 Jul 2009 4:14 PM

This is ridiculous, paying an extra $225 to get certified? Is this a joke?
Anonymous
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14 Jul 2009 4:22 PM

Do you have to do the rather expensive HDI exam if you go for the desktop administrator having done 70-680 and 70-686? (I already have the 70-680) I think £225 is a bit much for one exam. Is Microsoft going to do something about that price? Let me know as I would like to go all out on windows 7. Hoops
Anonymous
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14 Jul 2009 4:23 PM

Ken Rosen made a post to Microsoft Learning about the "Top Ten Most Profitable Vendor Certifications (Channel Insider)" HDI isn t even listed, no mention. Also on Channel insider it isn t even mentioned in their "7 Vendor Tech Certifications End Users Love" Gotta love a floundering cert.
Anonymous
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14 Jul 2009 4:54 PM

What is the difference between MCITP: Windows 7, Enterprise Desktop Support Technician (MS cert) and MCITP: Enterprise Desktop Support Technician 7 (MS + HDI Cert)? Does Microsoft anticipate people looking for the HDI enabled certification over the Microsoft cert? Will there be a push towards HR and hiring managers to tell the small difference in the certification names? Personally, I am very confused.
Anonymous
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14 Jul 2009 6:24 PM

Benjamin S: They are the same thing--the official name is "MCITP: Enterprise Desktop Support Technician 7"
Anonymous
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14 Jul 2009 6:25 PM

MCITP: Windows 7, Enterprise Desktop Support Technican is the exam. The overall MCITP credential is: Enterprise Desktop Support Technician 7. This is similar to say, the Server Administrator credential requires the MCITP exam "Windows Server 2008, Server Administrator"
Anonymous
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14 Jul 2009 6:55 PM

OK...just a couple of thoughts... This isn t a certification that I would be interested in since I have the MCITP:EA and MCSE certs, but I really scratch my head looking at who they re partnered with. From what I can tell, HDI exams are "delivered online providing flexibility in scheduling and are accessible at work, at home, at your local library, or any location connected to the world wide web." With all of the issues that Microsoft has had with people using hired guns to take certification exams, I really have to wonder about why they would require you to obtain a certification that is has internet-based exams. You re practically begging for someone to set up shop as an HDI hired gun. I m all for letting people use third-party certifications as electives (CompTIA Security+ or CTT+ make sense certainly), but actually requiring a third-party certification seems very short-sighted. Fortunately this is only an entry-level certification, but I m afraid that it sets a very bad precedent.
Anonymous
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14 Jul 2009 7:29 PM

Good point anonymous. Read the same article, but it didn t click about cheating
Anonymous
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14 Jul 2009 8:24 PM

From http://www.thinkhdi.com web site they only offer the course in the USA. I guess that one outside of the USA will be able to get this cert. it looks like I will not be upgrading. BTW, I would understand if this was ITIL but it is not, so.. and ITIL is at least world wide. HDI is not.
Anonymous
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14 Jul 2009 8:59 PM

Why are you censoring my posts? Instead of wasting time here with my posts you should work with your new partner on fixing their misleading information. Since 2007 every time you introduce something new you are unable to provide correct information about it. Sad - that billion dollars business works in such way.
Anonymous
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14 Jul 2009 9:18 PM

HDI? This is a good reason not upgrading from MCITP:EST and retire that certification track completely.
Anonymous
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14 Jul 2009 9:18 PM

Ken, you re a great guy, please don t take it personally, but this is sheerly, blindingly, utterly, indescribably, idiotic.

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Microsoft and HDI Announce New Windows 7 Desktop Support Certification

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